This piece has been long overdue. A LOT of you have been e-mailing me about the Marvel Heroes shut down, so I stopped being lazy and reached out to a few sources.
First of all, I would like to thank my source, a former Gazillion employee that wishes to remain anonymous. Thank you for taking a risk and providing me with info on what really happened.
Now, since Brian (Asros) is currently contemplating getting a refund over the failed promises of Star Citizen, hopefully he gains an understanding of what his own customers went through.
BTW Brian, the issues you brought up with SC, where the exact concerns gamers had with MHO. Karma is a bitch, ain't it? Hey, why don't you call us entitled assholes once again, that seems to work out quite well.
First of all, in May 2017, Gazillion thought they would have to shut down the PC version of Marvel Heroes due to a problem with the license. In fact, they had already lost the contract and were re-negotiating it while working on the console version of the game.
I verified this through both my source, and their official Discord server.
But it doesn't end there folks, my source tells me that Dave Dohrmann was one of a few people at Gazillion with a "golden parachute". What this means, is that this pedophile scumbag got out of the industry with quite a bit of cash.
Here he is telling people they secured a five year contract with Disney, when they were still negotiating. Yes, this is a BLATANT lie and false advertising, as they were still debating a few key points at this time. The contract did not get finalized until WEEKS after this video occurred.
Eventually, and after a severe public outcry, Disney took a closer look at Dave Dohrmann, and pulled the contract. This was 100% due to his escapades. MHO was doing fairly well at this point, and profits from console sales were above what they expected.
Now here is where it gets interesting. Microsoft contacted Gazillion almost immediately, and they worked out a refund deal for those on Xbox due to a contract stipulation, one that the PS4 did not have.
Weeks after it was known that Microsoft was issuing full refunds, PlayStation NA did a similar (although half-assed) refund, but only starting from 8/17/17. Sony was forced to provide reimbursement in other regions due to consumer protection laws, but was/is extremely resistant in NA. This was because Sony did not care enough to ensure their games stay active for at least a year, while Microsoft did.
Here is the real kicker. According to my source, Gazillion knew over a year ago that the contract was in jeopardy, and still kept selling goods/services through their marketplace.
If Gazillion was still around, this would have been a class action lawsuit, however, since the company went belly up, nothing can be done.
Your best bet as a consumer is to be extremely weary of free to play games on PlayStation, since Microsoft (Xbox) has a guarantee of such games lasting for at least a year, and Sony does not.
Edit: 12/9/17 - My source asked me to remove his nickname, and I fixed quite a few spelling errors. Typing a blog post on the phone isn't exactly great for proofreading :-).
Edit 2: Ugh so the screenshot I linked had the correct information, but I put down the wrong month in the post. I now fixed it to May, the correct month. Thank you all for pointing that out.
Got some more fails for me to look at? - firstname.lastname@example.org